Shipping & Refund Policy

Payment Policy

Payment accepted through Reverb Direct Checkout and through Paypal.

Shipping Policy

Available for pickup from Fayetteville, Arkansas Free Shipping for all items $500 and above within the United States except for Alaska and Hawaii. All items below $500 will be charged a flat rate of $25 within the United States except for Alaska and Hawaii. We do not ship outside the United States. We try to accurately describe each listing and we won’t be satisfied if you don’t have a good experience. If you have any questions about our listings please contact Sunrise Guitars directly where a sales associate or store manager will be glad to help you with your decision. As soon as payment has cleared we will ship your order to via Fed Ex. Shipping Damage: Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order. You will be responsible for shipping damage on all returns.

Return Policy

Easy Returns. You have 7 days from receipt to inspect an item and notify us if you intend to return it. If you are not satisfied for any reason ship it back in the original packing. When we receive the item in exactly the same condition as when it was shipped, we will issue a full refund minus all shipping charges. Returns disqualify customers from free shipping offers and you will be responsible for shipping charges both ways. Items must be shipped via FedEx, UPS, or USPS. We recommend you take the insurance option on the shipment. In the event that the product is not in the same condition as you received it, you may be subject to a minimum 15% restocking fee, repair charge or disqualification.